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Most Commonly AskedDeodorant InformationDeodorant IngredientsSoap InformationPackagingSubscription InformationDelivery & Refunds

Most Commonly Asked

The EU area is seeing a lot of delays with items going through customs. Please see below for more details on individual countries:

Ireland: some orders are seeing customs fees applied to them. For the time being all fees have been under 10€. If you are charged, please send us an email to hello@wearewild.com which has your order number and the confirmation of payment for the fees in it, and we will process a refund for you. If, for any reason, your fees are more than 10€, please get in touch before you pay the fee.

Germany: orders sent between the 25th June and the 18th July may have been affected by either customs delays or the flooding in west Germany. If you still have not received your order from this date, please get in touch and we can advise you.

Italy: we are seeing very long delays in Italy and orders are being held in customs. This is because Italy has a large backlog of items coming into the country from other countries. Please get in touch with us if you are asked to pay for customs fees, or it's been 5 weeks since your order was dispatched.

Spain: we are seeing very long delays in Spain and orders are being held in customs. Spain is also charging very high customs fees on our orders. Please get in touch with us if you are asked to pay for customs fees (in the majority of cases, we WON'T be able to refund these), or it's been 5 weeks since your order was dispatched.

Denmark: we are seeing very long delays into Denmark due to a slow customs process. Please get in touch with us if you are asked to pay for customs fees, or it's been 5 weeks since your order was dispatched.

Sweden: we are seeing very long delays into Sweden due to a slow customs process. Please get in touch with us if you are asked to pay for customs fees, or it's been 5 weeks since your order was dispatched.
At our Wild warehouse we are busy packing your order to get it out to you as soon as possible! Once they’re picked, packed and ready to go, you’ll receive a shipping notification along with your tracking/reference number to key an eye on your goods.
For international orders, we estimate delivery to be 7-10 working days, but it could be up to three weeks from date of shipment confirmation. If you have not received your parcel after this period, or you would like to know the delivery times to your country before ordering, please see below or contact hello@wearewild.com if your country isn't listed.

Ireland: 8-10 days
Germany: 8-10 days
France: 10-12 days
Netherlands: 10-14 days
Italy: 28 days+ - we would advise against ordering to Italy at this time
USA: 7-10 days
Belgium: 9-11 days
Spain: 14-16 days - long delays at customs, we are temporarily not shipping to Spain from 12/08 due to this.
Austria: 9-11 days
Denmark: 17-19 days - long delays at customs
Switzerland: 7-9 days
Australia: 7-10 days
New Zealand: 7-10 days
Canada: 12-15 days
Sweden: 21 days + - long delays at customs
Norway: 10-12 days

All international refill pack orders (excluding to the US) are sent untracked. US orders can be tracked here and non-refill pack international deliveries (excluding the US) can be tracked here.

Subscriptions can be managed through your online account. From the 'Subscription Settings' page you can cancel or skip your next delivery. To change up your scents or frequency of deliveries click 'Change Subscription' to make your amends.
Wild isn’t antiperspirant as we don’t use aluminium salts in our deodorant because we think sweating is a natural and important function. Instead, our deodorant contains alternative ingredients such as tapioca starch which absorbs moisture and keeps you dry all day. The deodorant is also extremely effective at tackling odours associated with sweating, so you’ll smell fresh all day. After switching from antiperspirant to deodorant a number of people have found they sweat less in general.
Our deodorant base is from the very best ingredients nature has to offer. We will never include parabens, aluminium or sulphates. You can find a full list of our ingredients here.
Yes all our deodorants are made from ingredients that are vegan-friendly.
Each refill weighs 43 grams which will last around 4-6 weeks with daily use.
Life's busy, but we've got your pits covered with our flexible subscription service to keep you topped up with Wild when and where you need it. Here's how it works....
Step 1. Join our flexible subscription by buying our starter pack. For £12, you're all set with a reusable case and a refill in the scent of your choice.
Step 2. You'll be billed for a pack of three refills one month after your initial order. This costs £15, so just £5 a refill! Refills are sent in threes to reduce postage related packaging and each pack equates roughly to three months of deodorant with daily use.
Step 3. From then on, you'll be charged £15 every 8-14 weeks (depending on the schedule you've chosen) and the refills will be sent out shortly after that. Please note that we will always email you about upcoming charges a couple of days before they are due.
The subscription is completely flexible and you can set your delivery schedule to a frequency that suits you depending on how quickly you get through your refills. For each delivery you can choose any three fragrances (choose three of the same or mix and match).
By going on subscription, you can make significant savings compared to buying the deodorant on an ad hoc basis. There is no minimum contract for being on the subscription and you can opt out at any time.
Due to a change in EU regulation, from 1st July you should no longer be charged custom fees on your Wild order. However, as this is a new system some orders may still have a custom fee attached to them. If you are charged, please get in contact with us and we will advise you as to what to do, depending on the value of your fee. In the majority of cases, we will refund you for the fee.
You can find us on email at hello@wearewild.com. Our customer service hours are 9:30am to 6:30pm Monday to Friday and we will try our best to reply to you within 24 hours during these times. Over bank holidays this may be longer.

You can also find us on Facebook and Instagram @wildrefill.

Deodorant Information

Wild is a natural deodorant meaning we use ingredients derived from nature. We never use synthetic chemicals, aluminium, parabens or sulphates. Instead we use alternative ingredients to keep you dry and smelling fresh all day long.
Wild is a single-use plastic free refillable deodorant. The product is made up of two parts: our sleek and stylish aluminium case and the deodorant refills. You keep the case forever and just keep putting in new deodorant refills each time you finish an old one.
Yes, we have created a natural deodorant that ACTUALLY works and we couldn’t be happier! We worked extremely hard to develop a formula that works effectively. Want to see the proof? Check out our Trustpilot reviews.
Wild isn’t antiperspirant as we don’t use aluminium salts in our deodorant because we think sweating is a natural and important function. Instead, our deodorant contains alternative ingredients such as tapioca starch which absorbs moisture and keeps you dry all day. The deodorant is also extremely effective at tackling odours associated with sweating, so you’ll smell fresh all day. After switching from antiperspirant to deodorant a number of people have found they sweat less in general.
Yes! The deodorant has been formulated to be suitable for a wide range of skin types including sensitive skin. To ensure this we use minimal quantities of bicarbonate of soda and loads of moisturising ingredients to soothe and nourish the skin. However, if you're worried about reacting to Wild, we also have a sensitive skin range without bicarbonate of soda which has been formulated to be both gentle and effective! You can choose from Coconut Dreams, Jasmine & Mandarin Blossom and Bergamot Rituals scents in this range.
We've worked hard to create a deodorant that is suitable for everyone, however, our bodies are so unique and therefore some people may experience irritation, even when you previously have no history of sensitive skin. There are several causes of this including an allergy to an ingredient. The most likely cause is due to the pH difference between your sweat (acidic) and the bicarbonate of soda (alkaline). People with more acidic sweat may be more susceptible to irritation. It sounds strange but putting some diluted apple cider vinegar on the rash will help solve the pH imbalance.

If you are experiencing any painful irritation please stop using the deodorant and contact hello@wearewild.com.
The product will keep you smelling fresh and dry all day even on the sweatiest people! We use tapioca starch in our formula which is an effective natural ingredient to absorb moisture.
All you need to do is apply a couple of swipes under dry arms at the start of the day or after showering. The texture is a soft bar that is immediately absorbed into the skin when you swipe it on your underarms. There’s no need for rubbing and the product doesn’t leave your underarms feeling wet or sticky.
You may have come across the term ‘transition period’ which is a short period of excess sweating that some people experience when switching from an antiperspirant to a natural deodorant. Most people will not experience this when they switch to Wild. A small amount of people may experience some excess sweating for two to three weeks when they start using the product but this settles down quickly. Our best advice is to stick at it!
No. The product has been designed not to stain as long as you apply to dry skin and don't apply too much! A benefit of using Wild deodorant is that it contains no aluminium. The yellow stains that some antiperspirants leave on t-shirts is caused by aluminium in your antiperspirant reacting with the salt in your sweat which leaves a hard to remove stain. So no aluminium means no yellow stains!
Yes, absolutely. Our deodorant formula is solid so you’ll have no trouble travelling around the world with it at your side. The aluminium case will also keep your deodorant nice and safe inside it.
We do not currently offer samples, but if you want to try out a number of scents you can order our Discovery Pack. We also have a 30 day 100% satisfaction guarantee and so if you’re not happy with your order, contact us within this period and we'll be able to get something sorted for you.
Yes! We have formulated the product to be gentle enough for younger skin and effective on adolescent body odour. Parents will be rejoicing that their child can smell of the gentle scents of Wild, not the all dominating fumes of an entire aerosol can doused on them!
Trying out new scents is a huge part of the Wild experience. We've currently got Coconut Dreams, Bergamot Rituals, Mint & Eucalyptus, Fresh Cotton & Sea Salt, Lavender Haze, Jasmine & Mandarin Blossom and Orange Zest.

We know, we know, with so many great scent choices, how can you possibly decide which one to go for?

If you're looking for a strong scent that you'll keep catching a whiff of during the day, we'd recommend Fresh Cotton & Sea Salt or Mint & Eucalyptus. For a more subtle scent, Coconut Dreams and Lavender Haze are definitely the way to go.
All of our scents can be worn by anyone, but if you're looking for something more floral, Jasmine & Mandarin Blossom is the one for you. For something a little more spicy, Bergamot Rituals is bound to please. For a fresh burst of fruitiness, it can only be Orange Zest.

You can read descriptions of our scents here.

Deodorant Ingredients

Our deodorant base is from the very best ingredients nature has to offer. We will never include parabens, aluminium or sulphates. You can find a full list of our ingredients here.
We use bicarbonate of soda in minimal quantities which means the product is suitable for a wide range of skin types without causing irritation or rashes. Many users who have had issues with bicarbonate of soda in the past have had no issues when using Wild. However, if you are worried about a reaction, we do also have our sensitive range which does not have bicarbonate of soda in it! If you do experience a rash or irritation, get in contact with us and we will help you out!
Nope. We will never use aluminium salts in our deodorant. Our reusable case is however made of aluminium alloy which is a very commonly used and safe form of packaging and is totally different to the aluminium salts used in some antiperspirants.
Yes! Tapioca starch is our gluten-free alternative to absorb moisture and keep you dry.
Yes, all our deodorants are made from ingredients that are vegan-friendly.
We are proud to be cruelty-free and absolutely never use animals to test any of our products or ingredients. We aren't yet officially certified, however we are working on this. We develop our products through feedback from real customers and are always looking to improve. You can send any feedback to hello@wearewild.com.
Wild is gender neutral and we have a range of scents made for everyone.
You can find a full list of ingredients here. Our Coconut Dreams scent is certified as allergen free, so this could be a great option for you!
Not yet. Whilst our scents do last all day, they are subtle and not overpowering. Our most subtle scents are Coconut Dreams, Orange Zest and Bergamot Rituals.

Soap Information

We use the best ingredients nature has to offer. For a full list of ingredients, see our ingredients page.
Our soap has been formulated to be used everywhere! It’s perfect to keep by the sink to clean your hands or let your whole body smell Wild and use it in the shower. You can even use it on your face (if you’ve got delicate skin, wash lightly and be sure to use a moisturiser afterwards as with any facial cleansing regime).
Yes, but if you have very dry or sensitive skin we’d recommend staying away and using an unperfumed bar as reactions to soap are invariably caused by the perfume, not by the soap itself.
Yes! All our ingredients are vegan-friendly and we never test our ingredients or products on animals.
Our bars are 100g and last between 3-6 weeks depending on usage.
Our bars are soaps because they are made from natural ingredients such as plant oils. Detergents, on the other hand, are synthetic, man-made derivatives and cannot be made from natural ingredients.
The base ingredients of the soap are made from naturally derived ingredients. Some fragrances are harder to achieve with just natural oils and so in these instances we use sustainably and ethically sourced synthetic fragrances. This makes up a very small percentage of the total bar.
Our soaps are made on the same production line as a soap which contains ground walnut shell so traces of ground walnut shell may be in all products.
Wild soaps are made on a farm in East Sussex, UK, using traditional methods and formulations. To ensure a super smooth and silky bar, the soaps go through a triple blending and refining process.
You can store your soap on a well-drained soap dish.
The perfume will evaporate over time, but the soap is usable for many years.
Soap not only washes COVID-19 away it also dissolves the fatty layer which holds the virus particle together, so it falls apart and becomes inactive. When washing your hands, please follow government washing guidelines.

Packaging

Sustainability is at the heart of everything we do at Wild and we are on a mission to shakeup the singe-use culture of bathroom products. Our entire product is single-use plastic free. We have made our holders with durable aluminium along with post-consumer recycled plastic details and is designed to last a lifetime. Our refills are entirely plastic-free and are made using bamboo pulp which is 100% recyclable and home compostable. Basically, once you have your Wild case you won’t ever have to think about buying a plastic deodorant ever again!
Each refill weighs 43 grams which will last around 4-6 weeks with daily use. You only need to apply 2 gentle swipes per pit - much less than a standard roll on!
Our refills are made from bamboo pulp which is widely recyclable and can be recycled at home alongside any paper or card. They are also fit for home composting. Lots of people also choose to grow seeds in their empty refills, so get creative and have a think with what you can do with yours!
Our cases are designed to last for life, so there shouldn't be any need to recycle them! However, if you find that you no longer need your case, you can send it back to us for recycling with our TerraCycle scheme. Please email us on hello@wearewild.com for the address!
First, make sure that you’ve rotated the twisting mechanism at the bottom of the aluminium case as far as it can go (it will stop you twisting any further) so that the inner mechanism is fully wound down.

Push in the buttons either side of the case and pull the bottom of the case downwards. Slide the new refill into the case and reinsert the bottom of the case. When inserting the refill, remove the bamboo pulp lid but do not remove the packaging around the refill. Twist the bottom of the case to push the deodorant upwards and apply to your body. We have a handy video for you to watch here too!
Check that you’ve rotated the twisting mechanism at the bottom of the aluminium case so that the inner mechanism is as far down as it can go. to do this, make sure that the Wild logo is facing you, then push the left side of the twisting base component away from you and continue to turn the base in this direction until it no longer moves.

After this, push the buttons on either side and pull the bottom of the case downwards and out. The buttons may be a little stiff at first but will loosen up. We have a handy video for you to watch here too!

Subscription Information

A Starter Pack (€16) is part of our subscription service and comes with a reusable aluminium case and one refill. A Discovery Pack (€28) comes with a reusable case and three refills and is a good option if you would like to try out a range of scents without signing up to a subscription service. Both of these packs are delivered straight to your door.
Life's busy, but we've got your pits covered with our flexible subscription service to keep you topped up with Wild when and where you need it. Here's how it works....
Step 1. Join our flexible subscription by buying our starter pack. For £12, you're all set with a reusable case and a refill in the scent of your choice.
Step 2. You'll be billed for a pack of three refills one month after your initial order. This costs £15, so just £5 a refill! Refills are sent in threes to reduce postage related packaging and each pack equates roughly to three months of deodorant with daily use.
Step 3. From then on, you'll be charged £15 every 8-14 weeks (depending on the schedule you've chosen) and the refills will be sent out shortly after that. Please note that we will always email you about upcoming charges a couple of days before they are due.
The subscription is completely flexible and you can set your delivery schedule to a frequency that suits you depending on how quickly you get through your refills. For each delivery you can choose any three fragrances (choose three of the same or mix and match).
By going on subscription, you can make significant savings compared to buying the deodorant on an ad hoc basis. There is no minimum contract for being on the subscription and you can opt out at any time.
On subscription, refills will cost 18€ for a pack of three working out at just 6€ per refill plus shipping. You can set the delivery schedule to one that suits you and payment is taken per pack of refills you receive. For example, if you receive a pack of refills every three months, you will be charged 18€ (plus shipping) every three months.
Yes, the subscription is completely flexible and you can opt out at any time by logging into your account section.
Subscriptions can be managed through your online account. From the 'Subscription Settings' page you can cancel or skip your next delivery. To change up your scents or frequency of deliveries click 'Change Subscription' to make your amends.
Once you’ve purchased our Starter Pack you’ll need to create an account to manage your subscription. Head over to our login page and select ‘Create Account’ to get set up. Make sure to sign up with the same email address that you used to purchase your Starter Pack, your subscription will link automatically. From your account you can manage the refills you receive and change up your scents.
Yes. You can buy a pack of three refills for 21 € on a one-off basis. Buy refills
Share your love for Wild and show your friends how much you love them too! You can refer a friend to Wild and gift them a free case, worth £7*.

To get started head over to our Refer a Friend page and sign up. You'll receive a personal link which you can use to share the Wild love with your friends and family.


* minimum purchase £12. For full terms and conditions see here.

Delivery & Refunds

We ship to most countries worldwide! Please see below for a list of countries we do not ship to.

For all of our shipping destinations except the USA, Australia, New Zealand and Singapore, it is the local postal service that will handle your parcel once it has arrived in the country. Not all countries offer end-to-end tracking; if you'd like to know if your country does, please email us at hello@wearewild.com.

The following is a list of destinations we cannot deliver to:

Afghanistan
Angola
Bahrain
Barbados
Bonaire
Bosnia and Herzegovina
Bulgaria*
Cayman Islands
Central African Republic
Cote d'Ivoire
Colombia
Croatia*
Chile
Dominica
Egypt
Faroe Islands
French Guayana
French Polynesia
Gibraltar
Greece*
Guadeloupe
Guyana
Honduras
India*
Indonesia
Kuwait
Laos
Liberia
Lithuania*
Malta*
Martinique
Mauritius
Mexico
Monaco
Montenegro
New Caledonia
Nicaragua
Nigeria
North Macedonia
Peru
Philippines
Qatar
Reunion
Russia
Saudi Arabia
Serbia
South Africa
Spain*
Suriname
Syria
Thailand
Trinidad and Tobago
Turkey
Turkmenistan
Ukraine
United Arab Emirates
Vietnam


Please email us (hello@wearewild.com) to check if we are able to ship to you, if you're unsure!

*this should be temporary and will be reviewed at the end of August.
Shipping costs depend on where you are located.
Germany: between 0,99€ and 1,99€
Austria, Belgium, France, Ireland, Italy, Netherlands, Spain: between 1,99€ and 2,80€
Rest of World: between 2,50€ and 3,20€
All international refill pack orders (excluding to the US, Australia, New Zealand and Singapore) are sent untracked. US, Australia, New Zealand and Singapore orders can be tracked here and non-refill pack international deliveries (excluding the US, New Zealand, Australia and Singaore) can be tracked here.

Ireland: 8-10 days
Germany: 8-10 days
France: 10-12 days
Netherlands: 10-14 days
Italy: 28 days+ - we would advise against ordering to Italy at this time
USA: 7-10 days
Belgium: 9-11 days
Spain: 14-16 days - long delays at customs, we are temporarily not shipping to Spain from 12/08 due to this.
Austria: 9-11 days
Denmark: 17-19 days - long delays at customs
Switzerland: 7-9 days
Australia: 7-10 days
New Zealand: 7-10 days
Canada: 12-15 days
Sweden: 21 days + - long delays at customs
Norway: 10-12 days

International orders (that are not refill packs) can be tracked here. Our orders are sent from our packing centre in the UK to DHL in Frankfurt, Germany to be distributed internationally.
All US, Australia, New Zealand and Singapore orders can be tracked here.

International refill packs (excluding the US, Australia, New Zealand and Singapore) are sent untracked.
Due to a change in EU regulation, you should no longer be charged customs duties on your game order from 1 July. However, as this is a new system, some orders may still be subject to customs charges. If you are charged such a fee, please contact us and we will advise you what to do, depending on the amount of the fee. In most cases, we will refund the fee.
We are unable to accept returns due to hygiene reasons, but if you are unhappy with your deodorant we offer a 100% satisfaction guarantee within 30 days of purchase. Just get in touch with us on hello@wearewild.com and we’ll sort it all out.
We are based in London, United Kingdom and our deodorants are sent out from our packing centre in south-east England.

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